Introduction
Fenne (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have, in line with the Australian Privacy Principles.
Information We Collect
When you browse our site, create an account, or place an order, we may collect your name, email address, phone number, shipping and billing address, and order history. Payment details are collected and processed directly by our secure payment provider — we never see or store your full card details. We also collect basic usage data (such as pages visited and device type) via cookies.
How We Use Your Information
We use your information to process and deliver orders, respond to enquiries, send order updates, and — only with your consent — send occasional newsletters about new prints and studio news. We may also use aggregated, non-identifying data to improve our website and product range.
Cookies
Our site uses cookies to keep your cart working correctly between pages and to understand how visitors use the site. You can disable cookies in your browser at any time, though some parts of the site (like the shopping cart) may not function correctly without them.
Sharing Your Information
We share information only with trusted service providers who help us run our business — our payment processor and shipping couriers — and only to the extent needed to fulfil your order. We do not sell or rent your personal information to third parties for their own marketing purposes.
Data Security
We take reasonable technical and organisational measures to protect your personal information. While no method of transmission or storage is completely secure, we work to keep your data safe at every step.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you at any time, and you can unsubscribe from marketing emails using the link in any newsletter. To make a request, contact us using the details below.
Children’s Privacy
Our website and products are intended for adults purchasing on behalf of their families. We do not knowingly collect personal information directly from children.
Changes to This Policy
We may update this policy from time to time as our business grows. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please email us at
libby@fenne.com.au.
