Processing Time
Every wrap is prepared with care once your order is placed. Orders are processed and dispatched within 1–3 business days, Monday to Friday.
Shipping Within Australia
Standard Shipping: $10.95 Australia-wide. Most metro orders arrive within 2–5 business days of dispatch; regional addresses may take a little longer.
International Shipping
At this stage we ship within Australia only. We’re working on bringing Fenne to international families soon — join our newsletter to be the first to know.
Order Tracking
Once your order is on its way, you’ll receive a dispatch email with tracking details so you can follow its journey to your door.
Returns
We want you to love your wrap. If something isn’t right, you may return it within 30 days of delivery for a refund or exchange, provided it is unused, unwashed, and in its original packaging with tags attached. To start a return, email
libby@fenne.com.au with your order number.
Exchanges
Need a different print or size? We’re happy to exchange an unused item within the same 30-day window — just get in touch and we’ll guide you through the process.
Faulty or Damaged Items
If your wrap arrives faulty or damaged, please contact us within 7 days of receiving it. We’ll arrange a replacement or full refund, including any return shipping cost, at no charge to you.
Refunds
Once your return is received and checked, we’ll process your refund to the original payment method within 5–10 business days. You’ll receive an email confirmation once it’s on its way.
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